Weatherbeeta ComFiTec Ultra Turnout Detach-A-Neck

WeatherBeeta Turnout Rug Limited Warranty

In addition to any rights and remedies available under law, Weathebeeta New Zealand provides owners of the WeatherBeeta Turnout Rug with the following warranty . The WeatherBeeta Warranty is effective from the date of purchase of the WeatherBeeta Turnout Rug, and may be used by any person who subsequently acquires the WeatherBeeta Turnout Rug during the Warranty Period, as long as such person can provide proof of purchase in the form of the original purchase receipt.

What is covered under the WeatherBeeta Warranty?

If the WeatherBeeta Turnout Rug is found to have a fault in the outer shell fabric, the waterproofness, the breathability of the outer fabric, or other faulty materials or workmanship, within 3 years after the date of purchase from WeatherBeeta or an authorized WeatherBeeta retailer, WeatherBeeta will at its option, repair or replace the Turnout Rug at no cost.

A repair or replacement under the WeatherBeeta Warranty does not extend the Turnout Rug Warranty Period, which continues to run from the date of original purchase.

This WeatherBeeta Warranty applies only to WeatherBeeta Turnout Rugs that have been bought and returned within New Zealand.

What is not covered under the WeatherBeeta Warranty?

The WeatherBeeta Warranty does not cover:

• Normal wear and tear
• Accidental damage, and faults caused by negligent use or lack of care or neglect
• Damage caused by use for anything other than equestrian protective use outdoors
• Damage caused by use of parts or accessories other than those produced or recommended for use with and in a WeatherBeeta Turnout Rug
• Damage caused by repairs or alterations carried out by third parties not in accordance with WeatherBeeta recommendations
• The fit of the Turnout Rug on any particular horse
• Damage caused by improperly laundering of your WeatherBeeta Turnout Rug
• Associated transport costs

How to Make a Warranty Claim

To make a claim under the WeatherBeeta Warranty, please contact the retailer from whom the Turnout Rug was purchased.

Take the original purchase receipt and the Turnout Rug, to the WeatherBeeta retailer. To receive service, you must provide the purchase receipt.

Shipping & Pickup Information

Flat Rate Shipping via Post Haste (Excludes Feed):

• North Island: $10 (1-2 working days)
• South Island: $20 (2-3 working days)
• Rural Surcharge: +$6 (extra time may apply)

Feed Shipping per bag via Post Haste:

• Central North Island: $14 Per Bag
• Upper North Island: $18 Per Bag
• Lower North Island: $28 Per Bag
• South Island: $55 Per Bag
• Rural Surcharge: +$6 (extra time may apply)

Orders placed before 1 PM are usually shipped the same day.

Click & Collect – Tauranga Store Only
Free 24/7 pickup via our secure after-hours collection box. Please email us if you would like to collect after hours and we will send you the instructions.

Try Before You Buy – No Obligation
We carry limited stock in-store, so we encourage customers to place orders online to secure the items they’d like to try. Simply select “Pay on Pickup” at checkout, and we’ll bring the product into store for you (excludes saddles).

Once your order arrives, you’re welcome to try it on or inspect it in person. There’s absolutely no obligation to purchase—if it’s not quite right, you can leave it with us, no problem at all. If you do decide to keep it, payment can be completed in store at the time of pickup.

No problem! We offer 30-day returns and exchanges on items in new, resalable condition with original packaging. Returns are issued as store credit, which never expires. See our full policy.

All your questions, answered.