Do you offer Collection?
Yes! We are open Monday - Friday 10am - 2pm. We also offer 24/7 collection from our after hours collection box. We will email you once your order is packed with a code and instructions for the lock box.
26 Glenlyon Avenue
How much is shipping?
We offer Flat Rate shipping:
North Island - $12
South Island - $20
Shipping is generally 1-2 working days for the North Island and 2-3 working days for the South Island, but please allow additional time for rural delivery.
How long will it take to receive my order?
Orders are generally delivered on the overnight courier to North Island addresses and take around two days for those in the South Island. Orders received before 1.30pm are typically sent the same day.
Please allow an extra day or two if you are rural and understand that orders may take a little longer around public holidays. We use NZ Post and Post Haste for deliveries.
Can I return or exchange an order?
Yes, no problem! We offer 60-day returns and exchanges on all covers in new, resalable condition with the original packaging.
Please complete the Return Form included in your order and send you rugs back to us at:
26 Glenlyon Avenue
Return and exchanges are processed within 2 working days.
Do the covers come with a warranty?
We offer a 1 year guarantee on waterproofing and seams/stitching. If you have received a faulty rug, please email us at firstname.lastname@example.org with detailed photos showing the fault. For waterproofing faults, you must provide a photograph showing the inside of your rug and your horse showing where the rug has leaked. We do not process faulty rugs without photos showing the fault.
Do you have a retail store I can visit?
Yes, we sure do! We are at 26 Glenlyon Ave, Greerton, Tauranga
Our hours are Monday - Friday 10am-2pm. We also offer Click and Collect via our after hours collection box, just select "Pick-Up" at checkout and we will email our with collection instructions.
I'm not sure which rug to buy, can you help me?
Click here to visit our Rug Guide page or contact us directly on 0275299766 or email@example.com
How do I know what size to choose?
Check out our Rug Guide here.
What does Denier mean?
Denier refers to the strength of the cover's outer shell. The higher the denier, the thicker the weave and the stronger the material.
The most common rugs will be 600D, 1200D and 1680D.
1200D is a good middle ground and offers superior strength and durability. It will also outlast a 600D rug as well as still being lightweight and breathable when compared to a 1680D.
Which lining should I choose - Synthetic or Cotton?
The mostly commonly used lining is nylon/synthetics. Synthetic linings tend to be more durable, lighter, cooler, last longer and tend to slide over the coat better than cotton, preventing rubbing.
While synthetic is better for most horses, cotton does have better wick-ability and if your horse has skin issues then cotton lined may be a better option.
If you already have a synthetic lined rug and don't want to fork out out for a cotton lined, you can always use a Summer Cotton cover as a liner underneath your Turnout Rug.
What makes a good summer rug?
There is a list of things to consider at the base of our Rug Guide.
What is the best way to wash a horse rug?
Use a cold wash on a delicate cycle, or pop it in a feed bucket of cold water and stomp on it!
We wrote an article with a lot more info here.