Manufacturer’s Two Year Product Warranty

Horseware Ireland North America offers a two-year manufacturer’s warranty on our products. This warrants Horseware Ireland product(s) to be free of workmanship and material defects for a period of two year from the original date of purchase from an authorized dealer (“Product Warranty”).

The following are not covered under this Product Warranty

This Product Warranty does not cover damage arising from normal wear and tear, external forces, non-standard use or negligence, cosmetic wear, damage caused by improper care or cleaning, misuse or abuse, damage from undue strain placed on the fabric or closures nor replacement of lost or stolen product. This Product Warranty is void if the product has been altered, modified or repaired in any way by anyone other than Horseware Ireland or if the product has been handled incorrectly within the warranty timeframe. 

Replacing Defective Products

If the Horseware product is deemed defective Horseware Ireland will replace the product with the same style of product. If this is not available, Horseware Ireland will replace the product with a similar style. If the product was purchased at a discount, you will receive a product of equal value to what was paid for the original purchase. If the product was purchased as discontinued from an authorized Horseware Ireland retailer, it is no longer covered under warranty. If the product passes the inspection process and is not deemed defective, it will be returned to you at your expense. Any replacement product(s) received under any Product Warranty claim is warranted for the remainder of the same two-year Product Warranty period, i.e., from the date of the original purchase. 

Additional Guarantees (if applicable) and Your Statutory Rights

This Product Warranty:

• operates separately from Horseware Ireland's extended Turnout Guarantee that exists for select product. For more information on our waterproof and breathability guarantee please visit Turnoutguarantee

• does not affect your statutory rights.

Making a claim under this Product Warranty

To make a claim under this Product Warranty, please contact the authorized Horseware retailer you purchased the product from. All Product Warranty claims require the following: 

• The original proof of purchase from an authorized dealer with dealer and date of purchase clearly identifiable;
• Description of product
• Clear photos that show the entire product
• Clear photos of damaged area
• Batch Number ID
• Physical shipping address
• Phone number and/or email address; and
• Explanation of what happened.

In the event that your item(s) needs further evaluation, Horseware Ireland, may require product(s) to be returned for further inspection. If product is requested to be returned the customer is responsible for shipping costs to Horseware Ireland’s local warehouse. Product needs to be clean and dry before sending it back. If the claim is approved Horseware Ireland will be responsible for replacement as outlined above with freight prepaid.

Shipping & Pickup Information

Flat Rate Shipping via Post Haste (Excludes Feed):

• North Island: $10 (1-2 working days)
• South Island: $20 (2-3 working days)
• Rural Surcharge: +$6 (extra time may apply)

Feed Shipping per bag via Post Haste:

• Central North Island: $14 Per Bag
• Upper North Island: $18 Per Bag
• Lower North Island: $28 Per Bag
• South Island: $55 Per Bag
• Rural Surcharge: +$6 (extra time may apply)

Orders placed before 1 PM are usually shipped the same day.

Click & Collect – Tauranga Store Only
Free 24/7 pickup via our secure after-hours collection box. Please email us if you would like to collect after hours and we will send you the instructions.

Try Before You Buy – No Obligation
We carry limited stock in-store, so we encourage customers to place orders online to secure the items they’d like to try. Simply select “Pay on Pickup” at checkout, and we’ll bring the product into store for you (excludes saddles).

Once your order arrives, you’re welcome to try it on or inspect it in person. There’s absolutely no obligation to purchase—if it’s not quite right, you can leave it with us, no problem at all. If you do decide to keep it, payment can be completed in store at the time of pickup.

No problem! We offer 30-day returns and exchanges on items in new, resalable condition with original packaging. Returns are issued as store credit, which never expires. See our full policy.

All your questions, answered.