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Shipping & Pickup Information
Flat Rate Shipping via Post Haste (Excludes Feed):
Feed Shipping per bag via Post Haste:
Orders placed before 1 PM are usually shipped the same day.
Click & Collect - Tauranga Store
Free 24/7 pickup from our secure after-hours collection box. Email us if you’d like to collect after hours and we’ll send you the instructions.
Try Before You Buy - No Obligation
We keep limited stock in-store, so order online to secure the items you want to try.
At checkout, choose Click & Collect as your delivery method, then Cash on Delivery (COD) as your payment method. You won’t pay anything online.
We’ll bring your items into the store and let you know when they’re ready. Try them on or check them over in person. If they’re not right, leave them with us. No problem at all. If you keep them, pay in store when you pick up.
Excludes saddles.
No problem! We offer 30-day returns and exchanges on items in new, resalable condition with original packaging. Returns are issued a full store credit, or a refund less a 10% processing & restocking fee. See our full policy.
All your questions, answered.
Not sure what rug your horse needs right now? Our free Horse Rug Forecaster checks your local weather and tells you what rug weight your horse needs today, tonight and over the next 3 days. It works anywhere in New Zealand and adjusts for clipped horses and horses that feel the cold.
The thermoneutral zone is the temperature range where the body can maintain its core temperature with little to no extra energy expenditure. Humans need it much warmer, at around 25–30 °C, but for horses it’s much broader at 5–25 °C.
This difference means we should avoid rugging horses based on how cold we feel. Over-rugging can lead to serious health issues, including metabolic problems and thermoregulatory dysfunction.
Clipped horses may need a heavier gram fill to stay comfortable.
Remember: horses warm themselves more easily than they cool down under a rug. If unsure, choose a lighter rug.
Check your horse regularly to make sure they are neither too hot nor too cold.
Consider your horse’s age and natural ability to stay warm.
As a general guide, a healthy unclipped horse with shelter usually doesn't need a winter rug until it feels colder than about 5 °C, but always adjust for your horse’s individual needs.
Always ensure rugs are waterproof. A wet rug is worse than no rug at all.
This is an indicative guide only. Always take into account factors such as wind chill, your horse’s age, weight, and condition. For advice based on your local forecast, try the Horse Rug Forecaster.
